Privacy policy

At Velveera, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.velveera.shop/, and make a purchase.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and browsing behavior
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send promotional emails (only if you opt in)

3. Payment Information

All payments are processed through secure third-party payment providers. Velveera does not store or have direct access to your full credit or debit card information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze site traffic and performance
  • Personalize your shopping experience

You can modify your browser settings to decline cookies if you prefer.

5. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share your information with:

  • Payment processors
  • Shipping carriers
  • Website hosting and service providers
  • Legal authorities when required by law

All third-party providers are required to protect your information.

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Depending on your state of residence (such as California under the CCPA/CPRA), you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of certain data uses

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Velveera
207 East 36th Street
New York, NY 10016
United States

Email: support@velveera.com
Phone: +1 (315) 202-9675

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)